Flux gives telehealth providers cards, ACH, and recurring billing through one integration, with hosted fields and SAQ-D Level 2 PCI coverage that keep sensitive data off your practice systems.
Why telehealth providers choose Flux
PCI coverage without the burden
Card data is captured in origin-isolated iframes, so your practice is not running an audited card environment.
Recurring and plan billing
Charge memberships and payment plans automatically instead of re-running cards by hand.
Real-time settlement
Card payments settle in one to two business days so the practice is not waiting on cash flow.
How telehealth providers get paid
Telehealth Providers typically take cards for copays and point-of-care payments, ACH for larger balances and plans, and can run recurring charges for memberships, all through Flux.
A typical Flux setup for telehealth providers
Telehealth is entirely card-not-present, so the payment flow lives inside the product: the REST API embeds hosted fields in the booking flow, the card is stored at signup, and the visit fee is charged at booking or immediately after the encounter, whichever your model uses. Membership models bill a flat monthly subscription that includes a visit allowance. There is no terminal anywhere in the business.
On the payout side, instant payouts via Visa Direct can pay contracted clinicians shortly after their shifts close instead of on a monthly invoice cycle, which matters when you are competing for physician supply. Card settlement lands in one to two business days, and stablecoin settlement arrives instantly to the merchant wallet on Solana or Ripple, the XRP Ledger, if your treasury wants funds available the moment a visit is paid.
What telehealth providers should watch
Every charge is one a cardholder can dispute without ever having met you, so the descriptor must match the brand the patient saw on screen, and the charge timing must match what the checkout page said. When a visit fails for technical reasons, refund before the patient asks; an automatic refund policy for failed visits, enforced in code through the API, removes your most predictable dispute category entirely.
Subscriptions are the second exposure. A membership that is easy to start and hard to cancel converts churn into chargebacks, so put cancellation one click deep and confirm it by email with the end date. Send a reminder before each renewal for quarterly and annual plans. Keep visit logs tied to charges, because the winning response to a dispute is the record showing the encounter happened under the account that paid.
Simple, transparent pricing
Flux charges a flat 2.9% plus 30 cents per transaction, with volume discounts for higher-volume telehealth providers and the option to pass the fee to the customer at checkout where local surcharging rules allow. No setup fees and no contracts. Accounts processing under $100,000 a year in card volume may be subject to a $20 monthly account fee.
Frequently asked questions
How do telehealth providers accept payments with Flux?
Telehealth Providers accept credit and debit cards, ACH bank transfers, and stablecoins through one Flux integration, with drop-in hosted fields that keep card data off your own systems.
What does Flux charge telehealth providers?
A flat 2.9% plus 30 cents per transaction, with volume discounts for higher-volume merchants and no setup fees or contracts. Accounts processing under $100,000 a year in card volume may be subject to a $20 monthly account fee. You can also pass the processing fee to the customer at checkout where local surcharging rules allow.
How fast do telehealth providers get their money?
Card payments settle in one to two business days and ACH in one to three business days. Stablecoin payments go to your wallet instantly.
Should we charge patients at booking or after the visit?
Charging at booking reduces no-shows but obligates you to refund cleanly whenever a visit fails; charging after the visit reverses the trade. Either works, but the checkout page, the charge timing, and the descriptor must all tell the same story, because mismatches are where disputes start.
How quickly can we pay our contracted clinicians?
Instant payouts via Visa Direct can move funds to a clinician's eligible debit card shortly after you initiate the payout, so shift-based pay does not have to wait for an invoice cycle. The full REST API lets you trigger payouts programmatically when a shift or encounter closes.
Does being fully online change our dispute exposure?
Yes: every charge is card-not-present, which is the easiest kind for a cardholder to dispute. Your defenses are a descriptor that matches your brand, visit logs tied to each charge, automatic refunds for failed visits, and a cancellation flow that is genuinely easy to complete.
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